Discovery & Scope
We begin every implementation with a structured discovery process — understanding your project structure, commissioning scope, system breakdowns, governance requirements, and team configuration.
Activities
- Project scope and commissioning program review
- Asset hierarchy and system breakdown structure definition
- Stakeholder mapping — roles, responsibilities, and approval authorities
- Existing process documentation review
- Integration requirements assessment
- Success criteria and key milestones definition
Platform Configuration
SonicCx is configured specifically for your project — not deployed as a generic template. Every asset hierarchy, checklist template, workflow, and user role is aligned to your commissioning program requirements.
Activities
- Asset register structure and attribute configuration
- Checklist template library setup and customisation
- Approval workflow configuration for each stage and system
- User roles and permission structure setup
- QA/QC and ITP framework configuration
- Reporting dashboard and report template setup
Train the Trainer
We train the trainer, not the full project. Your commissioning managers and QA/QC leads receive hands-on training, then roll that training out internally — we are not set up for full project-wide training.
Activities
- Hands-on training for your commissioning managers and QA/QC leads
- Platform user guides and reference documentation provided
- Support for your trainers as they onboard the rest of the project team
Phased Operational Rollout
Rollout is structured and phased — starting with a pilot system or zone to validate workflows before full program deployment. This ensures operational confidence before commissioning activities commence.
Activities
- Pilot system or zone selection and deployment
- Live commissioning execution with SonicCx support
- Workflow validation and real-time feedback incorporation
- Checklist and approval workflow refinement
- Issue and reporting process validation
- Full program deployment across all systems
Ongoing Support & Improvement
Our support doesn't end at deployment. We provide dedicated support throughout your commissioning program — responding to queries, incorporating program changes, and evolving the platform with your project.
Activities
- Direct account support during your commissioning program
- Platform configuration changes as project scope evolves
- Additional user onboarding as program teams grow
- Regular check-in sessions with your commissioning manager
- Product updates and new feature deployment
- Post-program review and lessons learned session
Support
Support throughout your commissioning program.
We're an early-stage team, so support today is direct and hands-on rather than tiered. Formal SLA commitments will be published as our support program matures.
- Direct email support from our implementation team
- Platform updates as new capabilities ship
- Configuration assistance during rollout
- Regular check-ins with your commissioning manager